Reference

What You Agree To When You Use 0pp

These terms set out the rules that apply to your account on 0pp. Access and eligibility depend on your local law and the region you are in — please check that before you open an account.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessUpdates posted here first
0pp What You Agree To When You Use 0pp
ACCOUNT SECURITY

How We Protect Your Account and Data

Account security and fair use sit at the centre of how 0pp operates. We apply standard encryption across login, deposit, and withdrawal flows so your wallet credentials are not exposed during a transaction. When you link a bKash, Nagad, or Rocket number to your account, that number is stored only to match your withdrawals — it is not shared with third parties for marketing. You can request a review of the data we hold on your account by contacting support with your registered mobile number.

Encrypted Transactions

Every login and payment flow uses standard encryption. Your bKash, Nagad, or Rocket PIN is entered directly in your wallet app and never passes through our servers.

Wallet Matching on Withdrawal

The mobile wallet number you deposit from must match the one you withdraw to. This step protects you from unauthorised withdrawals if your account is ever compromised.

Data Access Requests

You can ask us what data we hold on your account at any time. Contact support with your registered number and we will respond with the details we are permitted to share.

Account Retention Policy

We keep transaction records for audit and dispute purposes. If your account goes inactive, we will notify you before taking any steps that affect your balance or access.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear or you have a question about how they apply to your account, our support team can help. Reach us through the channels below — response times vary by channel, and account-specific queries may take longer to resolve while we verify details.

Team online

Live Chat

Available directly from your account dashboard. Use this for quick questions about how a specific term applies to your deposit or withdrawal situation.

Email Support

Send account or terms queries to our support address. Include your registered mobile number so we can locate your account and reply faster.

Help Centre

Our help pages cover the most common terms questions around wallet verification, account limits, and what happens when a transaction is disputed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not covered here, contact support directly.

These terms apply to anyone who opens an account on 0pp. Eligibility depends on your local law and eligible region — it is your responsibility to confirm access is lawful where you are.

Yes. We post updates here and the change takes effect when published. If you continue using your account after an update, that counts as accepting the new version.

We may suspend or permanently close your account. Any balance may be held while we review the breach. You will be notified through the contact details on your account.

Yes. When you deposit via bKash, Nagad, or Rocket, the rules of those wallet providers apply to that transaction in addition to our own account terms.

Contact support using the registered mobile number on your account and request a data review. We will confirm what records we hold and share what we are permitted to disclose.

Access and eligibility are governed by your local law and the eligible region you are in. We recommend reviewing local regulations before using your account for real-money activity.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.